Consumer rights act (2015):
Since the Act came into force, consumers have had the following legal rights:
- Designed to ensure that all products must be of a satisfactory
quality, that they are fit for purpose and as described by the
retailer
- The legislation applies to all products including those that are
provided digitally such as download software or are web based
- The legislation protects the consumer by requiring goods to be in
full working order when bought, although the expected standard
of the product if often linked to the price paid
- Products should be suitable for their intended use (waterproof
jacket being waterproof)
- The legislation also allows consumers to have products
repaired/replaced if they fail to meet the above criteria
- Some of these rights extend for the first 6 months of ownership
Read more here:
Sale of goods act (1979):
- This has largely been replaced by the Consumer Rights Act
(2015), however it still applies to any goods bought before 2015
- Goods need to be as described, of satisfactory quality, and be fit
for purpose
- Products must be suitable for everyday use, but also, for example,
if a customer asks for a specific power supply for his laptop and
this is agreed with the seller, then it must be suitable
The goods must be:
- As described
- Of satisfactory quality
- Fit for purpose
Topic test:
